Frequently Asked Questions

Have a question? We've got answers. If you can't find what you're looking for, feel free to reach out via our Contact page.

Orders & Shipping

How long does shipping take?

Orders are processed within 1–3 business days. Estimated delivery times are:

• Standard US Shipping: 7–15 business days
• Expedited US Shipping: 3–7 business days (where available)
• International: 10–25 business days

How do I track my order?

Once your order ships, you'll receive a confirmation email with a tracking number. Please allow 24–48 hours for tracking to update after you receive this email.

Can I change or cancel my order?

We process orders quickly, so changes or cancellations must be requested within 24 hours of placing your order. Please contact us immediately via our Contact page and we'll do our best to help.

Do you ship internationally?

Yes! We ship to select international destinations. Please note that international orders may be subject to customs fees and import duties, which are the responsibility of the customer.

Returns & Refunds

What is your return policy?

We accept returns within 30 days of delivery for unused items in their original packaging. Please visit our Refund Policy page for full details.

My item arrived damaged. What do I do?

We're so sorry to hear that! Please contact us within 7 days of delivery with photos of the damaged item and packaging. We'll arrange a replacement or full refund at no cost to you.

How long does a refund take?

Once we receive and inspect your return, refunds are processed within 5–10 business days back to your original payment method.

Products

Are your products safe for pets?

Yes! We carefully curate our product selection with your pet's safety in mind. All products are sourced from trusted suppliers and made from pet-safe materials. If you have specific concerns about a product, please contact us before purchasing.

How do I choose the right size for my pet?

Each product listing includes a size guide where applicable. We recommend measuring your pet and comparing to the size chart before ordering. If you're unsure, feel free to contact us for guidance.

Are product colors accurate?

We do our best to display product colors accurately, but slight variations may occur due to differences in screen settings and lighting. If color accuracy is important to you, please reach out before purchasing.

Account & Payment

What payment methods do you accept?

We accept all major credit and debit cards, as well as Shop Pay, Apple Pay, and Google Pay at checkout.

Is my payment information secure?

Absolutely. Our store is powered by Shopify, which uses industry-standard SSL encryption to protect your payment information. We never store your full card details.

Do I need an account to place an order?

No, you can check out as a guest. However, creating an account allows you to track your orders and save your details for faster checkout in the future.

Still Have Questions?

We're here to help! Reach out to us anytime via our Contact page and we'll get back to you as soon as possible.